|
|
|
|
A basic core property management system that
includes front desk and back office modules is useful for small
hotel properties. The main use of small hotel software is in the
area of front desk operations particularly with reservations and
guest management. Front office features that would be necessary
small hotel software are reservation scheduling and booking, guest
history information, check-in/check-out, room maintenance (type,
status, occupancy, inspection), guest folios, rate management,
housekeeping, guest charges, night audit, and city ledger. Small
hotel software may or may not have an Internet Booking Engine (IBE)/GDS
module. This would depend on whether the hotel has web based real
time reservation capability.
Small hotel software also may or may not have back office function
capabilities. Back office software features would have payroll,
accounts payable, asset accounting, general inventory, and
personnel/human resources functions. Small hotel software would also
be used for sales analysis reporting and management information and
reporting including active/occupied units, total
reservations/departures/arrivals for the day, percentage occupancy.
Another optional use of small hotel software is with a point of sale
(POS) module. This would depend on whether the property had
restaurant, lounge/bar or room services amenities. If there were
food and beverage services, they would be interfaced with the main
hotel accounting/billing functions via a POS module which allows all
guest charges to be placed in the guest folio to be presented as one
bill with itemized charges.
There are many small hotel software packages that are designed
specifically for small hotel operations (single unit, less than 100
rooms). Select Module Systems (SMS) offer a core property management
system, which includes reservation/guest profile/rate management,
reporting, back office, housekeeping, customer communication and
payroll functions. A Basic Reservation System (BRS) offers only
front office (reservation and guest management) functions.
|
|
